Safety Training Requalification Pilot
Challenge: Long training times and outdated structure reduced learner engagement and operational efficiency.
My Role: Lead designer and coordinator for a pilot that restructured content, assessments, and delivery.
Impact:
- Strengthened partnership with key vendors and the Safety Department
- Reduced in-seat training time
- Improved assessment accuracy and clarity
- Created a repeatable long-term model for departmental use
- Fostered safety culture
Momentus Space
Challenge: Create compliance related training which contains a lot of detail, and high stakes rules. While following company branding and Learning Management System (LMS) requirements.
My Role: Created an impactful and on-brand training module using Articulate Rise 360 which distills complex and detailed content that’s easier to digest and reference.
Impact: The client was able to deploy the module in their LMS, assign the training. The content was just what the client needed!
Front Desk Essentials
Challenge: The RHGA Sales Team reached out that Front Desk Associates were struggling with the check-in process for one of our Vendor Guests. The vendor guest had 3 unique aspects to their reservations that weren’t always being followed, causing a disruption how the reservation flowed and impacted payments. The Sales Team wanted a 1 hour long training on the vendor, the client, and the process.
My Role: I leveraged past wins with the team to try a alternative approach. Rather than a hour long training on the detail. Let’s focus on the specific behaviors and the impacts it caused. We created 3 simple but very relatable scenarios using Articulate Rise.
Impact: Two months after the training was launched, the team found that there was a significant reduction in the number of customer service calls on this issue.
Hotel Room Upgrades
Challenge: A new feature in the hotel booking process had just launched and we needed to show how the process worked so frontline teams could understand and explain the process.
My Role: Using screen captures and the animation software, Codebaby, I created a booking scenario which follows the story of a couple wanting to book a vacation but the room they really wanted was too expensive…
Impact: Frontline staff were able to follow the story and see the entire process from the user’s point of view and their point of view at the time of check-in. We remember stories; they are a great way to create cognitive scaffolding and drive recall. This training module allows the front-line staff to interact with the scenario, letting them become part of the story.
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